Last updated: 25 October 2026
Using this website
Use this website lawfully and provide accurate contact and property information. Do not misuse forms, submit spam, attempt unauthorized access or interfere with another person’s records. Staff accounts are for authorized personnel only; keep sign-in credentials private.
Enquiries, bookings and availability
An enquiry starts a conversation and is not a confirmed service order. A booking is confirmed when the application displays confirmation or the team confirms it directly. Availability, site access and the agreed scope still need to be respected. Appointment times shown in the booking application and staff diary use Nairobi time (EAT).
Prices, assessments and quotations
Online figures are indicative estimates unless a quotation or package explicitly confirms the scope and total. Property size, infestation evidence, access, treatment coverage and follow-up requirements can affect the work proposed. Confirm the service scope, total charge, any travel or tax treatment, payment arrangements and included follow-ups before authorizing work. We will discuss a material scope or price change before carrying it out.
Campaign packages apply to their stated duration, visit frequency and agreed property scope. A quotation or campaign enquiry does not itself book every visit or authorize automatic payment. A staff member recording a won opportunity is an internal record, not a substitute for the client’s acceptance.
Rescheduling, cancellation and payment
Use your booking management options or contact the team promptly if plans change. Any cancellation, deposit, refund or payment conditions should be confirmed in the accepted quotation or service agreement; this website does not introduce an additional automatic cancellation fee. Applicable consumer rights continue to apply.
Site preparation and service responsibilities
Share relevant access constraints, occupancy concerns and information needed for a safe assessment. Follow the preparation and re-entry instructions provided for the particular service. Hospitality and commercial programmes should have an agreed schedule, responsibilities, risk areas and reporting scope. Results depend on site conditions and the agreed programme; a website description is not an unconditional promise that a property will remain pest-free.
Information and external services
Public pest guides provide general information and do not replace a site-specific assessment. Third-party services such as Google Maps, WhatsApp, sign-in providers and calendar applications operate under their own terms. Calendar exports require your confirmation and do not automatically synchronize later appointment changes.
Privacy and records
Our Privacy Policy explains how information is handled. Service logs, appointment history and financial records are subject to access controls and recordkeeping needs. Contact BioShield about an error rather than attempting to access or change another client’s records.
Questions or concerns
For privacy or service questions, call +254 783 834 989 or +254 708 201 092, or use Contact BioShield. Tell us the request relates to privacy so it can be directed appropriately. Do not send passwords or one-time codes.
Raise a service concern with the team so the agreed scope and records can be reviewed. These terms do not exclude rights or remedies that cannot lawfully be excluded under applicable Kenyan law. Specific written service terms should be read alongside these website terms.